Troubleshoot a Disabled or Restricted Account
1. On your computer, visit the Meta Business Support Home page. 2. In the Account Overview section, select the restricted account you want to fix. 3. Find what you can do section and follow the suggested steps. You may be asked to: Confirm your identity Complete business verification Secure your account Request a review NOTE: Only account admins can request a review. Accounts disabled for more than 180 days are permanently deactivated and cannot be recovered.
Confirm your identity
Go to Business Support Home and click Account Status Overview from the left menu. Select the restricted account and follow the on-screen steps. You may need to provide: Your account email address A mobile number for SMS A valid photo ID (passport or driver’s license) A linked payment method Once confirmed, your account will be reinstated. If not, return to the "What you can do" section for further steps. NOTE: You may need to complete the process within a set time limit.
Complete business verification
If we detect unusual activity on your account, we may ask you to verify it's really you. You'll see either Start verification or Request review, based on the situation.
If you see Start verification
Go to what you can do in Business Support Home and click Start verification. 1. Follow the steps and provide: • Account email • Photo ID (e.g., passport or driving license) • Linked payment method 2. After successful verification, your account may be reinstated.
If you see Request review
1. Click Secure your account in What you can do. Follow the steps, which may include:
- Enabling two-factor authentication
- Verifying your email via a unique link
- Requesting approval from someone with full access
- Once completed, your account may be reinstated.
Secure your account
If your business portfolio is over 90 days old, you may be required to enable two-factor authentication. Without it, access to Business Manager Tools may be restricted. To enable it:
- In Business Support Home, go to Account status overview.
- Select the restricted account.
- Click Secure your account in What you can do section.
- Follow the on-screen steps.
- Once enabled, your account will be reinstated.
Request a review
If your account is restricted due to a policy violation, you may have the option to request a review. If you believe the restriction is a mistake, we recommend submitting a review request. We'll reassess your account to decide if the restriction should remain. Note that you can only request a review a limited number of times, and the decision after review is final.
Elevate Your Customer Experience
Go beyond the ordinary and connect with your target groups to grow your business.