Attend Every Call with IBD
Empower your business with a scalable inbound dialer (IBD) voice solution. Offering IVR menus, routing, and full call records.
Perfect for Every Calling Need
Custom IVR Menu
Design interactive menus to collect info and route calls to the right department in seconds.
24/7 Call Handling
Never miss a call. Handle, route, and record every inbound query, even outside working hours.
Agent Visibility
Give agents full caller context with real-time CRM data for faster, more personalised responses.
Call Queuing
Manage peak traffic with smart queues, estimated wait times, and optional voicemail fallback.
Post-Call Actions
Trigger automatic follow-ups via messaging channels and log detailed feedback for every interaction.
Real-Time Analytics
Track key metrics like duration, resolution time, and caller satisfaction in one live dashboard.
Why Choose Celitix’s Inbound Dialer?
A flexible, cloud-based solution to manage and route inbound calls smartly.
Built to Scale
Handle any volume and connect to outbound campaigns with customisable IVRs, call flows, and dynamic routing.
Robust Integrations
Sync call data in real-time with your CRM, helpdesk, or others systems for seamless customer handling.
Faster Resolutions
Smartly route calls based on caller intent, customer profile, or urgency to reduce wait and resolution times.
Make Every Call Count
Switch to smarter inbound call handling with IVR, routing, and real-time insights.
Make Every Call Count
Let Callers Choose Who They Want
Create intelligent IVR trees that help customers get where they need to. From “Press 1 for Sales” to “Press 3 for Refunds,” guide every caller efficiently. Customise the menu according to your needs.
Smarter Calls, Better Customer Experience
Secure, Flexible, and User Experience-friendly
Log customer info and past calls into your system automatically.
Trigger emails, SMS, or WhatsApp after each inbound call.
Avoid dropped calls by offering queue status or voicemail fallback.
Utilise Every Channel
Improve Your Customer Experience
Enhance support with reliable inbound call flows, smart routing, and real-time tracking.
Inbound Dialer FAQs
Celitix’s IBD solution handles incoming customer calls using IVR and routing logic.
Yes. Celitix’s IBD is built to scale with queueing and fallback options.
Yes. You can use toll-free, local, or international numbers.
Absolutely. You can enable 24/7 routing and voicemail capture.
Every call can be logged, tracked, and connected to your customer records via API.
Yes. You can trigger SMS, emails, or assign agents post-call automatically.