Engage Customers With Celitix
Power your e-commerce or retail brand’s growth with a cloud-powered, comprehensive customer engagement suite.
Why E-tail Brands Love Celitix
24/7 Customer Service
Sell, support, or engage with chatbots and rich media. Reply instantly, day or night.
Multi-Channel Reach
Manage customers across all your direct comm channels. Do it all from one place.
Automated Workflows
Track customer journeys with CRM integration. Custom cross-channel flows for onboarding, etc.
Direct & Data-Driven
Reach users directly. View analytics and optimise. Add or remove channels. Test and improve.
Boost Your Sales
Connect with us to learn how we can help.
Improve Your Customer Experience
Promote Directly Using Rich Media + Automations
- Click-to-WhatsApp ads with deep links that start chats instantly.
- Abandoned cart recovery flows via WhatsApp, SMS, or Voice.
- Auto-send coupon codes or stock alerts with custom triggers.
- Get creative with engaging 2-way SMS or Missed Call campaigns.
Improve Your Customer Experience
Turn broadcasts into conversation. Connect with your customers and drive conversions.
Use Cases Across Industries
Healthcare
A missed reminder or lost file? Not on our watch. We make healthcare timely, secure, and in style, so your patients feel peace, not panic. Secure, automatic, and patient-friendly!
Use Cases:
- Appointment & test result alerts
- Prescription refill reminders
- Feedback or follow-up via SMS
Celitix For E-commerce FAQs
Yes. Celitix offers industry-specific, ready-to-use flows including cart recovery via WhatsApp, SMS, RCS, & voice calling.
Celitix’s IVR, messaging, or OTP solutions can confirm COD orders on delivery or before shipping.
Yes. You can connect with platforms like Shopify or your CRM via API.
Celitix offers SMS, RCS, WhatsApp, Email, Voice, Missed Call, and more. All managed from one dashboard.
Yes. Use auto-replies, IVR menus, or bots to stay available 24/7.