Engage Users With 2 Way SMS
Connect with customers via 2-way SMS campaigns. Used for voting, quizzes, surveys, polls, feedback, and automations.
Real-Time Interaction, Simplified
Send & Receive SMS
Let customers communicate with your business by sending SMS and reply to them automatically.
Large-Scale Interaction
Perfect for large-scale campaigns. The system can easily handle thousands of texts simultaneously.
Keyword-based Automation
Use keywords to automate your process. For example, “SMS HELP @ 28856 to raise a support ticket.
Longcode VMNs
Virtual Mobile Numbers (VMNs) allow auto-process integrations affordably. Follow up with bulk SMS.
Shortcode Numbers
Easier to remember and perfect for interactive campaigns like surveys. They can also send replies.
Custom Triggers
Can be used for everything from checking balance at any time to automating feedback as a touchpoint.
Why Celitix for 2 Way SMS?
Improve customer experience with creative campaigns & better communication!
Reduced Manual Load
Automate your operations. Let customers check their balance, opt in for offers, & more with a text.
Interactive Campaigns
Engage users in creative ways. Ex: Decide on your next product by taking votes from customers.
Customisable Solutions
Choose from long VMNs or short codes based on your needs. Follow up with bulk SMS, etc.
Connect Better with Customers
Discover how 2-Way SMS helps you improve the customer experience.
2-Way SMS: Step-by-Step Workflow
1. Choose Number & Keyword(s)
5-6 digit Shortcode or 10 digit VMN
2. Plan The Automation
Like: e.g. Reply or count as a vote
3. Share Code With Customers
Through an ad or on your website
4. Customer Texts Keyword
From their mobile phones
5. The System Records Data
Including mobile numbers
6. Action Gets Triggered
Reply or follow up via other channels
Utilise Every Channel
Engage Customers with Creative Campaigns
Turn broadcasts into conversation. Connect with your customers and drive sales.
2 Way SMS FAQs
2-Way SMS lets customers reply to your messages using a shortcode or virtual number. Celitix processes their responses and triggers actions like replies, confirmations, or CRM updates.
A VMN is a 10-digit virtual mobile number, ideal for low-cost two-way communication. A shortcode is a 5–6 digit number, easier to remember and better for large-scale, public-facing campaigns.
Yes. You can set up keyword-based automations to send replies, trigger workflows, or log responses, all without manual intervention.
Surveys, feedback collection, customer support, opt-ins, voting, lead qualification, appointment confirmations, and more.
Not at all. You can manage campaigns and automations via our dashboard or integrate with your systems using our simple APIs.
Once your shortcode or VMN is provisioned (which we help with), you can launch a live campaign in just a few clicks.