A conversation, not a broadcast
The order, the stage, and the last ticket attached, so the message actually means something.
Data moves both ways
Replies, delivery status, and button taps write straight back into the record your team works in.
Why WhatsApp API integration with CRM changes what your team can do
A message sent from a dashboard that does not know what the customer bought is a broadcast. A message sent from your CRM, with the order, the stage, and the last ticket attached, is a conversation.
Celitix integrations move data both ways through the WhatsApp Business API. Events in your store or CRM trigger the message, and replies, delivery status, and button taps write straight back into a unified inbox and conversational CRM record your team already works in.
Native integrations, ready to connect
Eight platforms with a native connection into the full CPaaS platform, so nothing needs a middleware subscription or a developer to maintain it.
Celitix and Shopify
Recover abandoned carts, verify COD orders with a one-tap OTP, and send real-time order and shipping updates from WhatsApp shopify integration without touching your theme.
Celitix and WooCommerce
Automate every step of a WooCommerce order: OTP checks before confirmation, order confirmations, dispatch alerts, and return requests, all on WhatsApp or SMS.
Celitix and Zoho CRM
Capture leads into Zoho, update deal stages from a chat, and trigger follow-ups. WhatsApp zoho integration keeps the record current without an agent retyping anything.
Celitix and Salesforce
Sync contacts, accounts, and opportunities. Conversations create and update records in real time, so the pipeline reflects what customers actually said.
Celitix and LeadSquared
Broadcast offers, automate payment and event reminders, and run support from a live chat queue connected to your LeadSquared records.
Celitix and Freshdesk
Ticket management, automated replies, and status updates on WhatsApp, so a customer gets the resolution in the app they already have open.
Celitix and Freshworks CRM
Auto-create leads from inbound WhatsApp and SMS, keep contacts and deals current, and generate follow-up tasks straight from the conversation.
Celitix and Google Sheets
Log leads, track follow-ups, and auto-build reports on conversions and team performance. WhatsApp api with google sheets suits teams that have not standardised on a CRM yet.
What each integration automates
The events that fire a message, grouped by the system they come from, with no custom code on either side.
Store and order events
Every alert here can also fire through the WhatsApp notification API if you would rather trigger it yourself.
New order
COD order
Fulfilled and shipped
Cancelled order
Successful checkout
Return request
Out for delivery
OTP before COD confirmation
CRM and lead events
Create contact
Create lead
Update lead
Create deal
Lead follow-up
Conversion tracking
Lead data management
Report automation
Support and task events
Task created
Schedule a meeting
Send meeting summary
Synchronise status
Ticket updates
Automated replies on the channel the customer used
Campaign events
Fire these straight from the SMS API when the campaign starts outside a connected system.
Broadcast campaigns
Automated reminders
Customer support routing
Two-way data synchronisation across every connected system
Integration use cases across industries
The same connectors, sequenced differently depending on what the business sells and how long its buying cycle runs.
Real estate
Capture property enquiries into LeadSquared or Salesforce, sync contacts, and automate deal follow-ups so no site-visit request is lost between the ad and the agent.
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E-commerce
Recover carts, verify COD to cut returns, and push dispatch and delivery updates from Shopify or WooCommerce without anyone opening the dashboard. It is WhatsApp for e-commerce that runs itself.
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Financial services
Trigger KYC prompts, payment reminders, and statement alerts from the core system, with authentication handled before anything sensitive is sent.
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Education
Push admission enquiries into the CRM, automate fee reminders, and send results and schedules from the student record rather than a spreadsheet.
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Connect your stack and drive conversions
Tell us what you run and we will show you the connection working on your own data.
Integration FAQs
Yes. All five have native integrations, plus Freshworks CRM, LeadSquared, and Google Sheets. Each one automates workflows, syncs data both ways, and needs no middleware subscription sitting in between.
One CPaaS account, transparent pricing, and deeper connections across WhatsApp, SMS, CRM, and support tools. Most competitors integrate one channel into one system. Here the same connection carries every channel you have switched on.
It automates cart recovery, COD verification, order confirmations, cancellation notices, and delivery alerts on WhatsApp and SMS. COD verification alone tends to pay for the integration, because it removes the orders that were never going to be accepted.
Celitix enables WhatsApp and SMS workflows directly on Zoho contacts, leads, and deals. A rep sends from inside Zoho, the reply lands against the same record, and the deal stage updates without anyone copying a conversation across.
Ticket updates go out on WhatsApp instead of email, which is read faster and answered more often. Status changes sync both ways, so the ticket and the conversation never disagree about where a request has reached.
Not for the native connectors. You authorise the account, choose which events send a message, and pick the template. A developer is only needed when you want to trigger something the native connector does not cover, which is what the API is for. Read how we build these connectors.