Shipping & Delivery Policy

1. Service Delivery

• Our services are digital in nature. No physical products are shipped.
• Upon successful payment, the purchased service/package will be activated and made available in the customer’s account.
• In most cases, delivery is instant. However, in rare situations, it may take up to 24 hours due to system or technical delays.

2. Delivery Method

• For Celitix CPaaS: Credits are directly added to the registered account.
• For digital marketing services: The service commencement schedule will be communicated via email or other channels after confirmation of payment.

3. Non-Delivery Circumstances

• If payment is not successfully processed, services will not be activated.
• Customers must ensure correct account details and service specifications at the time of purchase to avoid delays.

4. Customer Support

• For any issues related to service delivery, please contact our support team at support@celitix.com / +91 96800 06460.
• We aim to resolve delivery-related queries within 24–48 business hours.