Real-Time Live Chat
for Modern Customer Communication
Handle all communications from a single dashboard, automate replies with Celitix Live Chat, and drive instant engagement through faster, intelligent, and personalized customer experiences.
Live Chat Across Channels
WhatsApp Live Chat
Real-Time Conversations that Feel Natural and Dependable to Instantly Engage on WhatsApp. Field queries, provide updates, and direct users along their journey instantly. Every interaction, from support all the way through to sales, becomes faster and more actionable.
RCS Live Chat Experience
Provide rich, interactive conversations with images, buttons, and dynamic content. Build interesting chat experiences that encourage users to explore, engage, and act right in the chat.
Smart Chat Automation
Use chatbots and workflows to automate repetitive conversations. Respond via instant replies, capture leads while you sleep for 24/7 availability without lifting a finger.
Instagram Live Chat
From Instagram Live Chat, engage with your audience and answer at the peak moment of their interest. You can quickly and constantly communicate to handle queries, engage users, and convert conversations into meaningful actions.
Multi-Agent Live Chat
Common Team Inbox for all conversations across WhatsApp, Instagram Live Chat, and RCS. Each message is addressed quickly and professionally — assign chats, collaborate efficiently.
Real-Time Notifications
Get real-time notifications for every new message, on all channels. Empower your team to respond promptly and ensure zero customer queries or opportunities are missed.
Why Celitix Live Chat Makes It Better
Simplify communication, improve response time, and manage everything from one platform.
All Channels on a Single Dashboard
Manage WhatsApp Live Chat, Instagram Live Chat, and RCS Live Chat via one neat dashboard where you can see all the conversations and manage them effectively without switching between different platforms.
Quick Reactions & Conversions
Live chat requires fast reactions, and you can get them by using the system of quick replies, automation, and efficient routing. Quick replies will make your customers happier and increase the chance of successful conversion.
Designed for Heavy Chat Traffic
As your business grows, so does the amount of chat traffic. Celitix Live Chat solution is ready to manage a huge number of live chats via all possible channels at once.
Ready to Grow?
Get a free demo or start your WhatsApp onboarding process!
Smarter Conversations Across Channels
WhatsApp Live Chat
Provide instant connections through WhatsApp Live Chat and ensure that every conversation that takes place is swift, seamless, and authentic. From inquiry about services to support needs, your team will be able to provide immediate responses to customers at all times without any delay. You can also transfer updates, files, documents, pictures, or any other piece of important information through chat in an easy and seamless manner, thus making every communication swift and hassle-free. Instant replies and pre-formatted messages make every conversation professional and effective.
Everything You Need to Manage Live Chat Efficiently
Handle conversations faster, automate responses, and give your team complete control over every customer interaction.
Shared Team Inbox
- Organize WhatsApp, Instagram, and RCS chats in one place
- Centralized conversation view to avoid confusion
- Collaborate as a team on customer queries
- Make sure that no message is missed or duplicated
Smart Chat Assignment
- Automatically assign chats based on availability
- Directing queries to the right team and department?
- Balance workload across agents
- Increase the speed and efficiency of responses
Quick Replies & Templates
- Create presets to address common queries more quickly
- Send messages instantly with shortcuts
- Consistent communication across teams
- Minimize typing and effort
Conversation Tracking & History
- See full chat history for every customer
- Easily keep track of existing and previous conversations
- What do the customers need & why?
- Make better decisions based on conversation insights
Utilise Every Channel
Elevate Your Customer Experience
Go beyond the ordinary and connect with your target groups to grow your business.
Instagram FAQs
Instagram automation helps businesses instantly respond to messages, manage conversations, and engage users at scale—improving response time, customer experience, and conversions.
Yes, Celitix allows you to manage multiple Instagram business accounts from a single dashboard, making it ideal for agencies and multi-brand businesses.
Celitix provides a unified live chat interface where you can reply to DMs in real-time, send media, and manage conversations efficiently within the 24-hour messaging window.
Yes, you can automate replies using workflows, FAQs (icebreakers), and templates. You can also convert comments into private DMs to increase engagement.
Yes, Celitix provides ready-to-use templates with dynamic variables to personalize conversations and respond faster while maintaining consistency.
Celitix offers advanced analytics including engagement metrics, audience insights, and performance tracking to help you optimize campaigns and improve ROI.
With automation, faster responses, personalized messaging, and real-time interaction, Celitix helps businesses increase engagement, capture leads, and boost conversions.