Multi-Channel Live Chat
Support for Customer Conversions
Handle all communications from a single dashboard, automate replies with Celitix Live Chat, and drive instant engagement through faster, intelligent, and personalized customer experiences.
Live Chat Across Channels
WhatsApp Live Chat
Real-Time Conversations that Feel Natural and Dependable to Instantly Engage on WhatsApp. Field queries, provide updates, and direct users along their journey instantly. Every interaction, from support all the way through to sales, becomes faster and more actionable.
RCS Live Chat Experience
Provide rich, interactive conversations with images, buttons, and dynamic content. Build interesting chat experiences that encourage users to explore, engage, and act right in the chat.
Multi-Agent Live Chat
Common Team Inbox for all conversations across WhatsApp, Instagram Live Chat, Website Live Chat and RCS. Each message is addressed quickly and professionally — assign chats, collaborate efficiently.
Instagram Live Chat
From Instagram Live Chat, engage with your audience and answer at the peak moment of their interest. You can quickly and constantly communicate to handle queries, engage users, and convert conversations into meaningful actions.
Smart Chat Automation
Use chatbots and workflows to automate repetitive conversations. Respond via instant replies, capture leads while you sleep for 24/7 availability without lifting a finger.
Website Live Chat
Live Chat for Websites allows you to connect and interact with your website visitors on a real-time basis. This tool enables you to instantly respond to all queries, intelligently qualify leads, and take your visitors on their customer journey through customized interaction sessions.
Why Celitix Live Chat Makes It Better
Simplify communication, improve response time, and manage everything from one platform.
All Channels on a Single Dashboard
Manage WhatsApp Live Chat, Instagram Live Chat, and RCS Live Chat via one neat dashboard where you can see all the conversations and manage them effectively without switching between different platforms.
Quick Reactions & Conversions
Live chat requires fast reactions, and you can get them by using the system of quick replies, automation, and efficient routing. Quick replies will make your customers happier and increase the chance of successful conversion.
Designed for Heavy Chat Traffic
As your business grows, so does the amount of chat traffic. Celitix Live Chat solution is ready to manage a huge number of live chats via all possible channels at once.
Ready to Grow?
Get a free demo or start your WhatsApp onboarding process!
Smarter Conversations Across Channels
WhatsApp Live Chat
Provide instant connections through WhatsApp Live Chat and ensure that every conversation that takes place is swift, seamless, and authentic. From inquiry about services to support needs, your team will be able to provide immediate responses to customers at all times without any delay. You can also transfer updates, files, documents, pictures, or any other piece of important information through chat in an easy and seamless manner, thus making every communication swift and hassle-free. Instant replies and pre-formatted messages make every conversation professional and effective.
Everything You Need to Manage Live Chat Efficiently
Handle conversations faster, automate responses, and give your team complete control over every customer interaction.
Shared Team Inbox
- Organize WhatsApp, Instagram, and RCS chats in one place
- Centralized conversation view to avoid confusion
- Collaborate as a team on customer queries
- Make sure that no message is missed or duplicated
Smart Chat Assignment
- Automatically assign chats based on availability
- Directing queries to the right team and department?
- Balance workload across agents
- Increase the speed and efficiency of responses
Quick Replies & Templates
- Create presets to address common queries more quickly
- Send messages instantly with shortcuts
- Consistent communication across teams
- Minimize typing and effort
Conversation Tracking & History
- See full chat history for every customer
- Easily keep track of existing and previous conversations
- What do the customers need & why?
- Make better decisions based on conversation insights
Utilise Every Channel
Elevate Your Customer Experience
Go beyond the ordinary and connect with your target groups to grow your business.
Live Chat FAQs
Live chat service is a solution that enables businesses to communicate with their customers instantly and effectively via WhatsApp, Instagram, and RCS from a single dashboard.
Celitix's live chat service consolidates all conversations within a single inbox for faster responses and team collaboration.
Celitix supports WhatsApp, Instagram, RCS, SMS, and other channels so that businesses can consolidate their conversations without needing to move between platforms.
Yes, Celitix live chat service allows you to automate your customer queries using chatbots, quick replies, and workflows.
Live chat service helps convert more leads because it allows for faster responses and personalized interactions.
Yes, Celitix's live chat service allows multiple agents to collaborate on conversations, share chats, and handle customer queries effectively.
Celitix live chat service is a comprehensive solution that provides everything businesses need from a live chat service under one roof.