Why live chat services belong in one inbox, not four
Four channels, four blind spots
Most teams end up with WhatsApp on one phone, Instagram in the app, and a website widget nobody checks. The customer experiences three companies, and your reporting covers none of them.
One queue, one thread, one owner
Celitix brings every channel into one queue. A conversation that starts on Instagram and continues on WhatsApp stays a single thread, with one history and one owner.
Live chat across every channel
Four channels covered by the same live chat services, plus two capabilities that sit across all of them.
WhatsApp live chat
Real-time conversations that feel natural and dependable. Field queries, send updates, and guide users towards a decision on the channel they already have open, with the full history attached to the customer rather than the handset.
RCS live chat
Rich, interactive conversations with images, buttons, and dynamic content, inside a verified brand profile in the default messaging app.
Multi-agent live chat
A shared team inbox for every conversation across all four channels. Each message is assigned, answered quickly, and closed properly rather than left open.
Instagram live chat
Answer followers at the peak of their interest. Reply to DMs, story replies, and comments from the same queue, and convert a public question into a private conversation.
Smart chat automation
Use chatbots and workflows to handle repetitive conversations. Reply instantly, capture leads overnight, and escalate to a person when it matters.
Website live chat
Talk to visitors on your own site in real time. Greet them on arrival, answer instantly, qualify the ones worth an agent's time, and capture the enquiry before they leave the page.
Why Celitix live chat makes it better
Simplify communication, improve response time, and manage everything from one platform.
All channels on a single dashboard
Manage WhatsApp, Instagram, RCS, and website chat in one dashboard where every conversation is visible and every agent knows what they own.
Quick reactions and conversions
Live chat needs fast reactions, and quick replies, automation, and efficient routing deliver them. Speed of response decides more sales than the wording of the reply does.
Designed for heavy chat traffic
As a business grows so does its chat volume. Celitix handles a high number of simultaneous conversations across every channel without quality dropping.
Ready to grow?
Book a free demo or start your live chat onboarding today.
Everything you need to manage live chat
Handle conversations faster, automate responses, and give your team complete control over every customer interaction.
Shared team inbox
Every channel in one queue, with conversation status, assignment, and ownership visible to the whole team rather than to one person.
Smart chat assignment
Route by channel, language, department, priority, or agent availability, so the first person to reply is the right person to reply.
Quick replies and templates
Answer the questions you get daily in one tap, with dynamic variables that keep a fast reply personal.
Conversation tracking and history
Full history per customer across every channel, plus response and resolution times so you can see where the queue is actually stalling.
Support automation that customers do not resent
Four places where automation genuinely helps, and the reason each one is better handled by software than by a person.
Out of hours
Most enquiries arrive outside office hours. A 24/7 customer support chatbot answers overnight and queues the conversation for an agent in the morning.
Ticket creation
Support ticket WhatsApp integration opens a ticket from the conversation itself, with the customer's number and history attached, so nothing is retyped.
Repetitive questions
Order status, delivery, and pricing account for most inbound chats. Automated customer support WhatsApp flows, built with a WhatsApp chatbot, handle them and leave the judgement calls to people.
Helpdesk sync
Helpdesk WhatsApp integration keeps the ticket and the conversation in agreement, so a customer is never told two different things by two systems. See integrations with your helpdesk.
Use every channel from one account
Go further than chat alone
Connect with the people you want to reach across every channel and grow revenue.
Live chat services FAQs
A live chat service lets a business talk to customers instantly across WhatsApp, Instagram, RCS, and its own website. Instead of each channel living in a separate app, every conversation arrives in one shared inbox where it can be assigned, answered, and tracked. See the questions we answer about live chat.
Connect your channels once, and every inbound message lands in the same queue. Conversations are routed by rule, answered by an agent or a chatbot, and logged against the customer, so your team sees one history rather than four fragments.
WhatsApp, Instagram, RCS, and website chat for live conversations, plus SMS, voice, and email on the same account. Businesses consolidate without needing a separate tool and a separate contract for each channel.
Yes, using chatbots, quick replies, and workflows. Automation handles the routine and hands over to a person when a conversation needs judgement, and you decide where that line sits per channel.
By removing the wait. A customer who gets an answer while they are still deciding buys more often than one who gets an email the next morning, and live chat also captures the enquiry that a contact form would have lost.
Yes. Agents work the same queue, transfer conversations between each other, and add internal notes the customer never sees. Ownership is explicit, so nobody answers the same person twice.
Most tools do one channel well, whereas these live chat services cover four. This is customer support automation software that covers four conversational channels plus voice and SMS on one account, which means one contract, one inbox, and no second migration when you add a channel.