Sample Whatsapp Bot And How To Create It Using Celitix

Step 1: Start Node (Trigger)

The chatbots is triggered when a user sends keywords like Hi, Hello, or Interested on WhatsApp. This activates the bot instantly without any manual intervention.

Step 2: Text Node (Welcome Message)

The bot sends a welcome message: “Hello! Welcome to Celitix. How can we help you today?”

Step 3: List Node (Main Menu)

The chatbots displays a list of options: • Product Information • Talk to Sales • Customer Support • Our Office Location This helps users choose without typing long messages.

Step 4: Flow Node (Based on Selection)

Each option is connected to a Flow Node:

• Product Information → Shares details using Text, Image, and Document nodes
• Talk to Sales → Captures user details using the Answer Node
• Customer Support → Connects to FAQs or support flow
• Office Location → Sends address using the Location Node

Step 5: Button & CTA URL Nodes

For sales-related queries, the chatbots displays buttons like: • Request a Demo • Visit Website The CTA URL Node redirects users to a landing page or payment link.

Step 6: Agent Node (Human Handover)

If the user needs personalized assistance, the chatbots transfers the conversation to a live agent using the Agent Node, ensuring a smooth human touch.

Step 7: API Node (Optional Automation)

The API Node can be used to push captured leads into a CRM or fetch real-time data like order status or appointment confirmation.

Result

This sample WhatsApp chatbots automates lead capture, answers customer queries, and routes conversations intelligently—saving time while improving engagement. With Celitix, businesses can build similar WhatsApp chatbots in minutes and turn everyday conversations into high-converting customer journeys.