Explanation Of Nodes To Create Chatbots On Celitix

Explanation Of Nodes To Create Chatbots On Celitix

Creating an effective WhatsApp chatbots requires the right set of building blocks. With Celitix’s WhatsApp Chatbots Builder, businesses can design intelligent, automated conversations using a wide range of nodes—without any coding. Each node plays a specific role in shaping the chatbots journey and delivering a seamless customer experience. Every chatbots flow begins with the Start Node, which triggers the bot when users send predefined keywords like Hi, Hello, or Support. Once triggered, the chatbots uses Text Nodes to send messages such as greetings, instructions, or confirmations. To make conversations more engaging, Celitix offers rich media nodes. The Image, Video, Document, and Audio nodes allow businesses to share product images, demo videos, brochures, invoices, voice notes, and more—directly on WhatsApp. For guided and interactive conversations, Button and List Nodes are used. Buttons provide quick clickable options, while lists display multiple choices in an organized format, helping users navigate services or products effortlessly. When automation needs a human touch, the Agent Node enables smooth handover to a live agent. This ensures complex queries are handled personally without breaking the conversation flow. The CTA URL Node helps drive users to websites, payment pages, or landing pages with a single click. Celitix also supports advanced automation through Template Nodes for WhatsApp-approved messages, Flow Nodes to connect or reuse chatbots journeys, and GoTo Nodes to redirect users across different paths. For data-driven use cases, the API Node integrates the chatbots with CRM systems, databases, or third-party tools, while the Answer Node captures user inputs like names, phone numbers, or preferences. The Location Node helps collect or share location details for deliveries or store visits. Using these powerful nodes, businesses can build scalable, interactive, and conversion-focused WhatsApp chatbots with Celitix, transforming WhatsApp into a smart automation and engagement channel.